Planned Works Coordinator

The Guinness Partnership; Oldham; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

The Guinness Partnership in Oldham is seeking a Planned Works Co-ordinator to manage Damp & Mould cases from initial report through resolution, ensuring compliance with Awaab's Law and GDPR requirements.

You will coordinate remedial works, maintain accurate records, provide proactive updates to residents, respond to enquiries within service standards, and work with sub-contractors in a hybrid office/home environment.

Qualifications

• Experience in a customer-focused environment.
• Experience working within agreed performance targets.
• Proven ability to follow procedures and accurately record data.
• Ability to work in a fast-paced environment and under pressure.
• Experience with databases and CRM systems.
• Experience using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience scheduling work.
• Experience working with sub-contractors.
• Excellent organisational and time management skills.

Responsibilities

• Manage Damp & Mould cases from initial report through to resolution.
• Coordinate remedial works and maintain accurate records.
• Provide proactive communication to residents and respond to enquiries within service standards.
• Ensure all resident information is managed securely in line with GDPR requirements.
• Work to comply with Awaab's Law and internal KPIs.
• Collaborate with sub-contractors and field teams to deliver timely repairs.

Skills

Customer focus

Target-driven

Procedures & data recording

Work under pressure

CRM system

Microsoft Office

Education

NVQ II or GCSEs

Tools

CRM System

Microsoft Word

Microsoft Excel

Job description

About the role

The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Oldham on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

Job Description

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What We Are Looking For

We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high‑quality service throughout.

You will also be able to demonstrate these essential skills

• Experience of working in a customer‑focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast‑paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub‑contractors.
• Excellent organisational and time management skills.

Role profile: https://jobs.guinness.org.uk/rps/Planned Works Co-ordinator.pdf

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid‑response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.