Pizza Restaurant Supervisor

Silverstone; Towcester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Silverstone, the UK's leading motorsport venue, is seeking a FOH Supervisor to oversee front of house staff in a fast-paced environment. This role involves ensuring excellent customer service, managing staff operations, and maintaining high service standards in a unique and bustling venue.

Qualifications

• Experience in QSR or pizza restaurant sector.
• Full clean UK driving license.
• Knowledge of food handling, COSHH, and HACCP (desirable).

Responsibilities

• Supervise FOH staff during daily operations.
• Ensure catering areas are clean and tidy.
• Maintain high standards of service at all times.

Skills

Communication

Customer Awareness

Ability to work under pressure

Job description

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We cater for anything from tea and coffee for five to hospitality functions for 1,000, conference and events business, and the BRDC clubhouse – operating 52 weeks per year, seven days a week, delivering over 30,000+ business lunches annually!

Our new Karting Track will feature an in-house operated pizza restaurant and bar, open to guests, the public, and offering a delivery service across the venue.

Whenever possible, we source local ingredients and cook from scratch in-house. Our team is looking for staff to join our 45 full-time Chefs, Managers, Supervisors, and front-of-house staff, along with over 50 part-time colleagues who love food and thrive in a busy, safe, and happy environment of a world-class venue.

Job Purpose

To supervise front of house (FOH) staff within the catering department, ensuring excellent customer service and standards.

Key Relationships

• Catering Supervisors and Managers
• Event Managers
• Customers
• Relevant SCL departments

Key Responsibilities

• Ensure catering areas are clean and tidy before, during, and after each shift.
• Understand fast-paced Quick Service Restaurant (QSR) and pizza restaurant operations.
• Manage stock to ensure all items are in date and properly rotated to minimize waste.
• Set up and clear catering areas for operational days.
• Supervise FOH staff during daily operations.
• Maintain high standards of service at all times.
• Ensure food is served and presented according to company standards.
• Assist customers professionally and courteously with queries.
• Complete and file all food safety documentation accurately.
• Pass necessary documentation to the Duty Manager at close.

Team Responsibilities

• Adhere to hygiene, health, and safety regulations at all times.
• Maintain a clean and safe workplace in compliance with Food Safety Laws.
• Collaborate with Catering Managers to foster teamwork among chefs and FOH staff, ensuring smooth operation.
• Participate in staff training as required.
• Assist with other catering areas when needed.
• Follow cash handling procedures accurately.
• Help achieve sales targets.
• Display POS products effectively to maximize sales.

Performance Responsibilities

• Meet objectives set through the Personal Development Review (PDR) process.
• Complete business priorities on time.
• Promote teamwork.

Skills, Knowledge, and Expertise

• Excellent customer awareness and communication skills.
• Professional personal presentation.
• Ability to work under pressure in a fast-paced environment.
• Full clean UK driving license.
• Knowledge of food handling, COSHH, and HACCP (desirable).
• Flexible working hours.
• Relevant experience in QSR or pizza restaurant sector.

Silverstone is committed to safeguarding children and adults at risk. Background and DBS checks will be conducted before employment begins.

We’re Silverstone, the UK’s leading motorsport venue for over 60 years, hosting events like the Formula 1 British Grand Prix, MotoGP, and Silverstone Festival.

As a unique destination, we offer unforgettable experiences, from business events at our International Conference & Exhibition Centre to trackside views at Escapade. Join us and be part of our legacy.