NHS Coordinator

Spire Healthcare Group; Birmingham; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

35 days annual leave inclusive of bank

Pension (employer and employee)

Spire for you rewards platform

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull, near Birmingham, is seeking an NHS Coordinator to join its busy administration team on a permanent, part-time basis (22.5 hours per week). The role focuses on booking NHS patients, managing referrals, and providing high-quality patient care.

Ideal candidates will have proven administration experience, strong customer service skills, and a confident telephone manner. Healthcare experience is advantageous but not required.

Qualifications

• Previous administration experience is essential.
• Healthcare experience would be beneficial but is not essential.
• Strong customer service and communication skills.
• Confident telephone manner and good attention to detail.

Responsibilities

• Providing excellent customer service and patient care.
• Booking NHS patients into the hospital and managing referrals.
• Liaising closely with the NHS team and wider hospital departments.
• Monitoring appointment outcomes and breaches.
• Handling patient queries over the phone and via email.

Skills

Administration

Customer service

Telephone communication

Tools

MS Office

Job description

NHS Coordinator | Administration | Spire Parkway | Solihull, Birmingham | Part-Time| 22.5 hours per week

Spire Parkway Hospital are looking for a NHS Coordinator to join their busy administration team on a permanent, part-time basis (22.5 hours per week) to support the department.

Duties and responsibilities:

• Providing excellent customer service and patient care
• Booking NHS patients into the hospital and managing referrals
• Liaising closely with the NHS team and wider hospital departments
• Monitoring appointment outcomes and breaches
• Handling patient queries over the phone and via email

Who we're looking for:

• Previous administration experience is essential
• Healthcare experience would be beneficial but is not essential
• Strong customer service and communication skills
• Confident telephone manner and good attention to detail

Benefits:

• We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.