Phone Shop Specialist — Flexible Hours & Perks

Tesco PLC; Ilkeston; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday starting at 20 days plus a cut

Flexible working available from day 1

10% off with Colleague Clubcard (15% a

Free wellbeing services

Life cover and pension with matching

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking a Phone Shop Colleague to deliver friendly, attentive service in-store. You will help customers choose mobile products, complete phone and contract setups, and support with various tech queries, ensuring a smooth, customer-focused experience.

The role offers within-store training, flexible working from day one, and a minimum of 12 hours per week. You will be contracted to work within defined availability windows.

Qualifications

• A passion for delivering great service
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Job description

Tesco PLC is seeking a Phone Shop Colleague to deliver friendly, attentive service in-store. You will help customers choose mobile products, complete phone and contract setups, and support with various tech queries, ensuring a smooth, customer-focused experience.

The role offers within-store training, flexible working from day one, and a minimum of 12 hours per week. You will be contracted to work within defined availability windows.