Phone Shop Specialist - Flexible Hours & Great Team

Tesco Retail; Cheltenham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Tesco Phone Shop Colleague role in our stores offers varied daily challenges and the chance to be part of an inclusive team. Pay starts at £13.70 per hour, rising to £14.97 in stores within the M25, with a guaranteed minimum of 12 hours per week.

Your hours will be scheduled within availability windows and you’ll help customers with mobile products and services. Your contracted hours will be scheduled within those windows, and we encourage you to apply even if your availability is close to what

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Job description

Tesco Phone Shop Colleague role in our stores offers varied daily challenges and the chance to be part of an inclusive team. Pay starts at £13.70 per hour, rising to £14.97 in stores within the M25, with a guaranteed minimum of 12 hours per week.

Your hours will be scheduled within availability windows and you’ll help customers with mobile products and services. Your contracted hours will be scheduled within those windows, and we encourage you to apply even if your availability is close to what