Phone Shop Specialist — Flexible Hours & Great Benefits

Tesco; Northampton; Sur place; GBP 19 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Holiday entitlement

Flexible working

Colleague Clubcard 10% (15% weekends)

Uniform provided

Wellbeing services

Life cover 5x pay

Pension with 7.5% match

Employee discounts & shares

Résumé du poste

Tesco Phone Shop Colleague role in store settings focuses on friendly service, helping customers choose mobile products and setting up contracts, with support for a variety of tech queries. You will be part of an inclusive team delivering great customer experiences and contributing to store performance.

Pay starts at £13.70 per hour, rising to £14.97 in M25 stores. A minimum of 12 hours per week is guaranteed, with flexible working from day one and uniform provision along with various colleague

Qualifications

• A passion for delivering great service and greeting customers.
• Ability to build rapport quickly and ensure customers have a great experience.
• Initiative to make decisions for customers, including product recommendations and contract setups.
• Positive, team-focused approach and good communication with store colleagues.

Responsabilités

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Connaissances

Customer service

Phone support

Tech query handling

Teamwork

Description du poste

Tesco Phone Shop Colleague role in store settings focuses on friendly service, helping customers choose mobile products and setting up contracts, with support for a variety of tech queries. You will be part of an inclusive team delivering great customer experiences and contributing to store performance.

Pay starts at £13.70 per hour, rising to £14.97 in M25 stores. A minimum of 12 hours per week is guaranteed, with flexible working from day one and uniform provision along with various colleague