Pharmacy Technician for Digital Systems (Step Band 4 to 5 considered)

Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 28,000 - 39,000; Part time

Benefits offered by this job

Flexible working

Job summary

Dudley Group NHS Foundation Trust is seeking a Pharmacy Technician for Digital Systems (Band 5) to support digital medicines and EPMA across the hospital. The role combines clinical pharmacy practice with systems governance, training and project work.

Part time, with flexible working options, 22.5 hours per week, evening/weekend commitments. The post involves system user support, testing, implementation, and collaboration with Digital/IT and external suppliers, plus opportunities to progress

Qualifications

• Registered Pharmacy Technician with GPhC
• NVQ3 or BTEC Nat Cert in Pharmacy services
• ACPT or willingness to work towards
• Experience with digital healthcare systems or service improvement

Responsibilities

• Support implementation and optimisation of digital medicines and pharmacy systems across the Trust.
• Act as superuser for designated systems, providing first-line support to staff.
• Assist with configuration, testing, implementation and upgrades of systems.
• Develop SOPs, guidance and training materials for digital medicines.
• Deliver training for Pharmacy and Trust staff on digital medicines systems.
• Contribute to reports, KPIs, audits and service-improvement projects.

Skills

Digital systems

Support users

Training

Testing

Problem solving

Education

GPhC registered Pharmacy Technician

NVQ Level 3 / BTEC National Certificate in Pharmacy services

ACPT qualification or willingness to work towards

Digital healthcare training

Tools

EPMA

Pharmacy Tracking System

Robotic dispensing

Digital temperature monitoring

Job description

Pharmacy Technician for Digital Systems (Step Band 4 to 5 considered)

NHS AfC: Band 5

Main area Pharmacy Grade NHS AfC: Band 5 Contract Permanent: Step band 4 to 5 role considered Hours

• Part time
• Flexible working

22.5 hours per week (Evening shift, weekend and bank holiday commitment At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-1026-8321369

Site Russells Hall Hospital Town Dudley Salary £28,392 - £39,043 Pro Rata Per Annum Salary period Yearly Closing 27/10/2026 23:59

Job overview

Are you a registered Pharmacy Technician with an interest in digital healthcare, medicines safety and service improvement? This is an exciting opportunity to join the Pharmacy Digital Team and develop specialist experience supporting the digital systems used across medicines pathways.

Working with the Principal Pharmacist and Lead Pharmacy Technician for Digital Medicines and EPMA, you will help deliver, maintain and optimise systems including EPMA, digital temperature monitoring, the Pharmacy Tracking System and robotic dispensing. You will provide practical support to users, contribute to testing and implementation, help deliver training and work with Pharmacy, clinical teams, Digital/IT, Estates and external suppliers to resolve issues and improve services.

Applications are welcomed from Band 5 pharmacy technicians and Band 4 pharmacy technicians seeking to develop into a Band 5 role. For those appointed at Band 4, a structured competency pathway will support progression to Band 5 once the required competencies and accreditations have been achieved. The role combines pharmacy practice with digital systems support, governance and service improvement.

Main duties of the job

• Support the implementation, maintenance, development and optimisation of digital medicines and pharmacy systems across the Trust.
• Act as a superuser for designated systems, providing first-line support, troubleshooting and practical advice to Pharmacy and wider Trust staff.
• Contribute to system configuration, testing, implementation, upgrades, enhancements and business-continuity arrangements.
• Help identify opportunities to use digital technology to improve medicines safety, patient care, workflow efficiency and pharmacy services.
• Investigate and elevate system issues; working collaboratively with clinical teams, Digital/IT, Estates and external suppliers.
• Develop and maintain SOPs, guidance, training materials, system records and other digital medicines documentation.
• Deliver and support training for Pharmacy and wider Trust staff in the safe and effective use of digital medicines systems.
• Contribute to reports, KPIs, audits, incident processes and service-improvement projects.
• Monitor and respond to digital temperature-monitoring alerts in line with Trust procedures.
• Contribute to the dispensary service, including medicines supply, patient counselling and final accuracy checking once accredited.
• Contribute to weekend, evening and bank holiday pharmacy services as required.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

• Current registration as a Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• NVQ Level 3 or equivalent AND BTEC National Certificate in Pharmacy services.
• Accredited Checking Pharmacy Technician (ACPT) qualification, or willingness to work towards.
• Relevant qualification or training in digital healthcare, systems or service improvement.

Knowledge

• Able to undertake all duties and responsibilities specified in the job description.
• An understanding of various pharmacy digital systems including EPMA, pharmacy stock control, automated dispensing systems, digital temperature monitoring and prescription tracking systems.
• Experience in using Microsoft Office – Excel, Word, PowerPoint to create documents, presentation, training materials and databases.
• Understanding the principles of digital governance and appropriate system access.

Experience

• Recent relevant experience working as a registered Pharmacy Technician in a hospital, community or other appropriate pharmacy setting.
• Experience of using digital systems and technology within pharmacy or healthcare environment.
• Experience of providing support, advice or troubleshooting to users of digital systems.
• Experience of participating in projects, audits, or service improvements.
• Experience of supporting the implementation, development, configuration and testing of digital systems.

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre‑approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or