Pharmacy receptionist

NHS; Chesterfield; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider is seeking a friendly and detail-oriented Pharmacy Receptionist to join their team at Chesterfield Royal Hospital. This permanent full-time position involves managing prescriptions, assisting patients, and ensuring a welcoming environment. Ideal candidates will possess excellent communication skills and a customer-focused attitude, contributing to the smooth operation of the pharmacy.

Qualifications

• GCSE in English and Maths A-C/4-9 or equivalent required.
• Customer service qualification preferred.
• Excellent communication and organisational skills essential.

Responsibilities

• Greet and assist all visitors and patients according to dispensary guidelines.
• Receive and process prescriptions, maintaining accurate patient information.
• Handle phone queries and maintain clean dispensing facilities.

Skills

Excellent communication skills

Good organisational skills

Education

English and Maths GCSE A-C/4-9 or equivalent

Customer service qualification

Job description

Job summary

We are seeking a friendly, organised, and detail-oriented Pharmacy Receptionist to join our team. As the first point of contact for patients and customers, the Pharmacy Receptionist plays a key role in creating a welcoming environment while supporting the smooth operation of the pharmacy. This is a permanent full-time position.

Main duties of the job

Responsibilities include taking prescriptions, booking prescriptions onto the PTS system, handling phone queries, processing prescriptions, and maintaining accurate patient information. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced healthcare setting.

About us

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:

• Show COMPASSION- treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
• AMBITION- Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
• RESPECT- Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
• ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future

Details

Date posted: 21 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year per annum

Contract: Permanent

Working pattern: Full-time, Part-time, Job share

Reference number: 166-DCSC-7130195

Job locations: Chesterfield Royal Hospital, Calow, Chesterfield, S44 5BL

Job description

Job responsibilities

These are the key areas that support the purpose of the job:

• Greet and attend to all visitors (including patients) according to dispensary guidelines.
• Receive prescriptions, Controlled Drug Requisition Books, and other documents for onward dispensing or passing to the appropriate staff for further action.
• Hand out medicines to ward staff following correct processes.
• Maintain accurate dispensary inventory by stock rotation/monitoring of stock (including date checking).
• Be responsible for filing and archiving paperwork.
• Maintain clean and tidy dispensing facilities and safe systems of work.
• Answer the dispensary telephone calls and deal with enquiries appropriately.
• Take payment for outpatient prescriptions using the till according to dispensary procedures.
• Cashing up of dispensary tills.
• Print off and maintain the dispensary inbox emails and respond to queries appropriately.
• Assist in general house-keeping duties including putting away medicines, replenishing consumables, filing paperwork, cleaning workspaces, and delivering medicines to wards and departments.

Person Specification

Qualifications

• Essential: English and Maths GCSE A-C/4-9 or equivalent
• Desirable: Customer service qualification

Skills

• Essential: Excellent communication skills, good organisational skills

Disclosure and Barring Service Check

This post is subject to a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Additional Information

Applications from job seekers requiring Skilled Worker sponsorship are welcome. For more info, visit the UK Visas and Immigration website. Applicants must present a criminal record certificate from each country of residence in the past 10 years if applicable.

Employer Details

Chesterfield Royal Hospital NHS Foundation Trust

Address: Chesterfield Royal Hospital, Calow, Chesterfield, S44 5BL

Website: https://www.chesterfieldroyal.nhs.uk/