Medical Receptionist

NHS; Castleford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare practice is seeking a Medical Receptionist to join their friendly team in Castleford. This part-time role involves providing high-quality patient care, managing administrative tasks, and ensuring smooth operations at the reception. Ideal candidates will have strong communication skills and experience in a busy reception environment.

Qualifications

• Experience of working within a busy reception team.
• Experience of working in primary care.

Responsibilities

• First point of contact for patients, providing support and guidance.
• Processing incoming documents, prescriptions, and GP requests.
• Managing appointment bookings and handling medical records.

Skills

Communication

Organizational skills

Customer service

Education

GCSE grade A to C in English and Maths

Job description

Job summary

We are currently seeking to appoint a Medical receptionist for 30 hours per week at our friendly, supportive practice, to provide a high level of quality care to our patients.

Hours of work will be:

Monday 08.00am-12.00pm

Tuesday 08.00am-18.00pm

Thursday 08.00am-18.30pm

Friday 13.00pm -18.30pm

As a forward-thinking and innovative practice, we require a similarly motivated and enthusiastic receptionist to join our team.

Main duties of the job

Main duties of the job

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

About us

About us

The clinical team consists of five GP Partners, four Salaried GPs, four Practice Nurses, two HCAs and one Phlebotomist as well as the extended team of pharmacists, social prescribers and first contact practitioners. Who are all supported by a committed administrative and managerial team.

Details Date posted

21 May 2025

Pay scheme

Other

Salary

£12.25 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1164-25-0003

Job locations

26 Smawthorne Lane

Castleford

West Yorkshire

WF10 4EN

Job description Job responsibilities

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

RECEPTION

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Ensure that all records accurately compiled in advance for each consulting session.
• Retrieve and refile records as required, following records management processes.
• Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.

Job description Job responsibilities

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

RECEPTION

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Ensure that all records accurately compiled in advance for each consulting session.
• Retrieve and refile records as required, following records management processes.
• Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths
• Experience of working within a busy reception team.

Desirable

• Experience of working in primary care

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths
• Experience of working within a busy reception team.

Desirable

• Experience of working in primary care

Employer details Employer name

Henry Moore Clinic

Address

26 Smawthorne Lane

Castleford

West Yorkshire

WF10 4EN

Employer's website

https://www.henrymooreclinic.co.uk/ (Opens in a new tab)

Employer details Employer name

Henry Moore Clinic

Address

26 Smawthorne Lane

Castleford

West Yorkshire

WF10 4EN

Employer's website

https://www.henrymooreclinic.co.uk/ (Opens in a new tab)