Bank Receptionist

HCRG Care Group; Scunthorpe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading independent provider of community health services is seeking a Bank Receptionist at The Ironstone Centre, Scunthorpe. The role involves providing administrative support, managing appointments, and ensuring excellent customer service for dermatology patients. Candidates should possess strong organizational, communication, and administrative skills, with prior experience in a healthcare setting.

Benefits

Hourly rate of £12.21

Access to Wagestream for flexible pay options

Working in a high standards clinical environment

Access to professional networks and well-being services

Opportunities for innovation and contribution to service improvements

Recognition programs and involvement in company events

Qualifications

• Prior experience with EMIS (clinical database).
• Experience working in a healthcare environment.
• Strong administrative and IT skills.

Responsibilities

• Meet and greet patients for all dermatology appointments.
• Manage outcome appointments and send clinical letters.
• Prepare and clear clinical rooms and reception areas.

Skills

Organizational skills

Communication

Administrative skills

Interpersonal skills

Customer service skills

Confidentiality

Tools

EMIS

Job description

Job Introduction

As a Bank Receptionist, you will provide administrative and hygiene-specific support at The Ironstone Centre, Scunthorpe, as well as delivering excellent customer service to our service users attending Dermatology appointments.

Our service offers Dermatology and Skin Cancer care to users within the Oldham area. We are a secondary care provider offering a comprehensive range of dermatology-related services.

You will collaborate with our friendly clinical and managerial teams to ensure optimal appointment capacity utilization and monitor appointment timeliness. You will also perform clerical duties to support efficient administrative operations.

The role is based at our clinic in Scunthorpe, operating Monday to Saturday from 8 am to 6 pm.

Main Responsibilities

• Meet and greet patients for all dermatology appointments
• Manage outcome appointments, including typing and sending clinical letters to GP practices and local trusts
• Prepare and clear clinical rooms and reception areas, including locking equipment and managing patient information
• Prepare daily administration tasks
• Upload clinic documentation, including medical photography, paperwork, and post
• Gather and upload patient feedback online
• Manage cancellation reports from confirmation texts
• Follow procedures for patients who do not attend appointments

For a full list of responsibilities, please see the attached job description.

The Ideal Candidate

• Can organize and prioritize workload effectively
• Communicates effectively with individuals and groups at all levels
• Possesses strong administrative and IT skills
• Has good interpersonal and customer service skills
• Can handle confidential and sensitive information appropriately
• Prior experience with EMIS (clinical database)
• Experience working in a healthcare environment
• Works well independently

Package Details

For more information, see the attached job description. Benefits include:

• Hourly rate of £12.21 with self-booking shifts
• Access to Wagestream for flexible pay options
• Working in a high standards clinical environment
• Access to professional networks and well-being services
• Opportunities for innovation and contribution to service improvements
• Recognition programs and involvement in company events
• Working for a provider with many services rated as 'good' or 'outstanding' by CQC

About The Company

We are a leading independent provider of community health and care services in the UK, committed to transforming health and care since 2006. We focus on experience, efficiency, and outcomes across various health services and social care sectors.

We value diversity and are an inclusive employer, committed to equal opportunities and supporting applicants with disabilities.

Roles may close early if filled, so early application is encouraged. For more about us, visit our website.