Pharmacy dispenser

AesthiPharma; Wigan; On-site; GBP 21,000 - 28,000; Full time

Job summary

AesthiPharma is seeking a Pharmacy Dispenser to support safe, accurate dispensing and fulfilment of prescriptions. The role involves processing prescriptions, preparing products for dispatch, and maintaining high patient safety and regulatory compliance within a fast-paced aesthetics setting.

You will work closely with the Responsible Pharmacist, other pharmacy staff, warehouse and sales teams to ensure orders are fulfilled accurately and on time, while upholding strict confidentiality and SOPs.

Qualifications

• Essential: Previous experience working in a pharmacy dispensing environment.

Responsibilities

• Process prescriptions accurately in line with procedures and legislation.
• Label products correctly and ensure pharmacist checks before release or dispatch.
• Assist with order fulfilment, packaging and dispatch.
• Maintain stock accuracy, FEFO rotation and expiry-date checks.
• Maintain dispensing records and documentation to support audits.

Skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Ability to work under pressure

Basic computer literacy

Patient safety

Education

Dispensing qualification

Enrolment on recognised training programme

Tools

Pharmacy dispensing software

Stock management systems

Job description

Working Hours: Monday to Friday, 09:00–17:00

Employment Type: Full-time

1. Job Purpose

Job Title: Pharmacy Dispenser

Department: Pharmacy Operations

Location: Unit 9, Armstrong Point, Swan Lane, Hindley Green, WN2 4AU

Reports To: Responsible Pharmacist / Superintendent Pharmacist

Working Hours: Monday to Friday, 09:00–17:00

Employment Type: Full-time

The Pharmacy Dispenser will play a key role in supporting the safe, accurate and efficient dispensing and fulfilment of prescriptions and orders within AesthiPharma.

Working closely with the Responsible Pharmacist, pharmacy colleagues, warehouse and sales teams, the successful candidate will ensure prescriptions are processed correctly, products are prepared for dispatch efficiently, and high standards of patient safety, accuracy and regulatory compliance are consistently maintained.

The role requires excellent attention to detail, strong organisational skills and the ability to work effectively in a fast-paced aesthetics pharmacy environment.

2. Key Responsibilities

Prescription Processing & Dispensing

• Accurately process prescriptions in accordance with pharmacy procedures and applicable legislation.
• Ensure prescriptions have undergone the required checks and authorisations before dispensing.
• Select and prepare the correct products, strengths, formulations and quantities.
• Accurately label products in accordance with prescription requirements.
• Refer prescription discrepancies, missing information or clinical concerns to the pharmacist.
• Ensure all prescriptions receive the necessary pharmacist checks before release or dispatch.
• Maintain accurate dispensing records and documentation.
• Work efficiently to support daily dispensing and dispatch deadlines without compromising patient safety.

Order Fulfilment & Dispatch

• Work alongside the warehouse and sales teams to ensure orders are fulfilled accurately and on time.
• Check products and quantities against the relevant prescription or order.
• Ensure orders are correctly packaged and prepared for dispatch.
• Follow procedures for temperature-sensitive products and cold-chain deliveries where applicable.
• Identify and elevate discrepancies or delays.
• Assist with resolving dispensing-related order queries.

Stock Management & Housekeeping

• Assist with receiving, checking and putting away stock.
• Carry out routine expiry-date checks and maintain accurate stock rotation.
• Follow FEFO (First Expiry, First Out), ensuring shorter-dated stock is positioned at the front and longer-dated stock at the back.
• Ensure no loose single products are left directly on warehouse racking; use designated labelled storage containers.
• Identify and report short-dated, expired, damaged or incorrectly stored products.
• Maintain clean, tidy and organised dispensing and stock areas.
• Assist with stock counts, stock investigations and discrepancy reporting.
• Ensure products are stored in accordance with their required conditions.

3. Patient Safety & Regulatory Compliance

• Work under the supervision and direction of the Responsible Pharmacist, as required.
• Follow AesthiPharma's Standard Operating Procedures (SOPs).
• Comply with applicable pharmacy legislation, professional standards and company policies.
• Maintain strict patient confidentiality and comply with UK GDPR requirements.
• Report dispensing errors, near misses and patient-safety concerns immediately.
• Participate in incident investigations and continuous improvement initiatives.
• Never undertake clinical decisions or final accuracy checks unless appropriately qualified and authorised.
• Maintain appropriate records and documentation to support audit and regulatory requirements.

4. Teamwork & Communication

• Communicate effectively with pharmacists, dispensers, warehouse colleagues and the sales team.
• Support colleagues during busy dispensing periods.
• Escalate concerns promptly to the appropriate pharmacist or manager.
• Contribute positively to team meetings and operational improvements.
• Maintain a professional, helpful and respectful approach.
• Support the training and induction of new colleagues where appropriate.

5. Performance Expectations

The successful candidate will be expected to:

• Maintain consistently high standards of dispensing accuracy.
• Meet reasonable productivity and fulfilment targets without compromising safety.
• Follow all SOPs and required checking processes.
• Demonstrate excellent time management and reliability.
• Maintain accurate records and report errors or near misses promptly.
• Take ownership of individual performance and development.
• Contribute to reducing avoidable errors, delays and operational inefficiencies.

6. Person Specification

Essential

• Previous experience working in a pharmacy dispensing environment.
• Relevant dispensing qualification, or enrolment on an appropriate recognised training programme where permitted for the duties undertaken.
• Strong attention to detail and commitment to accuracy.
• Good organisational and time-management skills.
• Ability to work efficiently under pressure.
• Good communication and teamwork skills.
• Basic computer literacy and experience using pharmacy or stock management systems.
• Understanding of confidentiality and patient safety.

Desirable

• Experience working in an online, distance-selling or specialist pharmacy.
• Knowledge of aesthetics products and prescription-based treatments.
• Experience handling high-volume dispensing and order fulfilment.
• Familiarity with cold-chain handling and pharmaceutical stock control.
• Experience with pharmacy dispensing software and electronic prescriptions.

7. Training & Development

The employee will be required to complete all mandatory training relevant to their role, including:

• Company induction and SOP training.
• Dispensing procedures and patient safety.
• Information governance and data protection.
• Health and safety, including manual handling.
• Stock management and expiry-date checking.
• Incident and near-miss reporting.
• Ongoing professional and role-specific training.

9. General Responsibilities

The employee may be required to undertake additional reasonable duties consistent with their role, qualifications, training and experience to support the effective operation of AesthiPharma.

This job description is intended to outline the main responsibilities of the position and may be reviewed as business needs evolve.