Pharma Customer Service Specialist - Hybrid, 12-Month

Hyper Recruitment Solutions Ltd; England; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Hyper Recruitment Solutions Ltd is recruiting a Pharmaceutical Customer Service Executive to join a leading Pharmaceutical company in Kent on a hybrid arrangement. The role focuses on delivering frontline support to healthcare professionals, customers and internal teams while maintaining high standards of service in a fast-paced environment.

The successful candidate will have a degree in a relevant field, proven customer service experience, and excellent communication and organizational skills

Qualifications

• Degree or higher in Healthcare, Customer Service or Business Administration.
• Proven experience delivering outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Serve as the primary contact for customers, healthcare professionals and internal teams, delivering high-quality service.
• Respond to customer enquiries via telephone and email with professionalism and empathy.
• Manage complex complaints, queries and escalations, acting as a trusted advocate for customers.
• Investigate concerns, support cross-team collaboration and identify improvements to the customer experience.

Skills

Customer service

Communication

Education

Bachelor's degree

Job description

Hyper Recruitment Solutions Ltd is recruiting a Pharmaceutical Customer Service Executive to join a leading Pharmaceutical company in Kent on a hybrid arrangement. The role focuses on delivering frontline support to healthcare professionals, customers and internal teams while maintaining high standards of service in a fast-paced environment.

The successful candidate will have a degree in a relevant field, proven customer service experience, and excellent communication and organizational skills