Customer Service Executive

Morgan Jones Recruitment; Stone Cross; Hybrid; GBP 22,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary up to £37,000

Reputable organisation

Collaborative team culture

Cross-functional exposure

Impactful role

Job summary

Morgan Jones Recruitment is seeking a Customer Service Executive to join a busy healthcare-focused team in Sandwich, Kent, on a hybrid basis. You will be the first point of contact for customers, healthcare professionals and internal colleagues, delivering professional, empathetic service.

Key duties include handling inquiries by phone and email, resolving complaints and escalations, liaising with other departments and maintaining accurate records to ensure compliant, smooth operations.

Qualifications

• Proven experience delivering exceptional customer service.
• Experience resolving complaints and handling difficult conversations.
• Strong written and verbal communication skills.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Deliver professional, empathetic and customer-focused service.
• Investigate and resolve customer queries, complaints and escalations.
• Liaise with internal departments to coordinate effective solutions.
• Maintain accurate customer records and order information.
• Escalate complex issues when required.
• Adhere to established procedures and compliance requirements.
• Identify opportunities to improve customer experience and processes.
• Support wider customer service and operational activities.

Skills

Customer service

Complaint handling

Communication

Organisation

Problem-solving

Attention to detail

Multi-system use

Education

GCSE Maths & English (or equivalent)

Job description

Join a leading organisation supporting healthcare customers across the UK. Deliver exceptional customer service, resolve complex enquiries, build strong stakeholder relationships and develop valuable expertise in a fast-paced, purpose-driven environment. Customer Service Executive Location: Sandwich, Kent (Hybrid)Contract: 12 MonthsSalary: Up to £37,000 per annum Put Customers at the Heart of Every Interaction Our client is seeking a motivated and customer-focused Customer Service Executive to join their established team. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, building relationships and delivering outstanding customer experiences. Working within a busy and collaborative environment, you will become a trusted point of contact for customers, healthcare professionals and internal stakeholders, ensuring enquiries are handled professionally, efficiently and in line with company procedures.

Why Join Our Client?

• Hybrid working arrangement
• Competitive salary up to £37,000
• Opportunity to work within a highly respected organisation
• Supportive and collaborative team culture
• Exposure to multiple business functions and stakeholders
• Chance to make a genuine impact on customer experience

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Deliver a professional, empathetic and customer-focused service
• Investigate and resolve customer queries, complaints and escalations
• Liaise with internal departments to coordinate effective solutions
• Maintain accurate customer records and order information
• Escalate complex issues when required
• Adhere to established procedures and compliance requirements
• Identify opportunities to improve customer experience and processes
• Support wider customer service and operational activities

What We're Looking For

• Proven experience delivering exceptional customer service
• Experience managing complaints and challenging customer conversations
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Ability to prioritise workloads in a fast-paced environment
• High level of accuracy and attention to detail
• Confident using multiple systems simultaneously
• GCSE Maths and English (or equivalent)
• Team-focused with a flexible and proactive approach

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.