Customer Services Call Handler

pyramid8; Purston Jaglin; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Work from home after permanent

Temp–Perm transition

Job summary

Pyramid8 is recruiting for Customer Services Call Handlers – Patient Services to support patients with prescription medications and home delivery. The role is in a fast-paced team with hybrid working options as you move from temp to permanent.

You will handle calls, emails, and online enquiries, resolving issues with empathy and professionalism, while maintaining patient confidentiality and GDPR compliance.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach when supporting patients.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• Good IT skills and confidence using multiple systems.
• A healthcare background would be beneficial but not essential.

Responsibilities

• Providing exceptional customer service via telephone, email and online enquiries.
• Supporting patients with prescription requests, account queries and medication-related enquiries.
• Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
• Accurately updating patient records while maintaining confidentiality and GDPR compliance.
• Resolving customer issues professionally and escalating complex queries where appropriate.
• Monitoring your own performance against quality standards and customer service KPIs.
• Identifying opportunities to improve processes and enhance the patient experience.
• Building positive relationships with patients and colleagues to deliver a seamless service.

Skills

Customer service

Communication

Empathy

Organisational skills

Prioritisation

IT skills

Healthcare background

Job description

Reference: P8JOB6065 |Specialist area: Customer Service |Sector: Health & Medical

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.

Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)

Temp – Perm (3 day working from home once permanent)

We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

Duties will include:

• Providing exceptional customer service via telephone, email and online enquiries.
• Supporting patients with prescription requests, account queries and medication-related enquiries.
• Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
• Accurately updating patient records while maintaining confidentiality and GDPR compliance.
• Resolving customer issues professionally and escalating complex queries where appropriate.
• Monitoring your own performance against quality standards and customer service KPIs.
• Identifying opportunities to improve processes and enhance the patient experience.
• Building positive relationships with patients and colleagues to deliver a seamless service.

What we're looking for:

• Previous experience in a customer service or contact centre environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach when supporting patients.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• Good IT skills and confidence using multiple systems.
• A healthcare background would be beneficial but not essential