Pharma Customer Service Specialist — UK & NHS Support

SUN PHARMA; Greater London; On-site; GBP 21,000 - 23,000; Full time

Job summary

Sun Pharmaceutical Industries Ltd. (Sun Pharma) seeks a Customer Service Officer on a 6-month contract to manage UK orders and support NHS and pharmacy customers. You will coordinate with internal teams to ensure timely dispatches and respond to queries while maintaining high service levels.

This role requires strong communication, accuracy, and the ability to work under tight deadlines across NHS, clinics, and wholesalers in a fast-paced market.

Responsibilities

• Process and dispatch all UK orders in a timely manner (NHS, Retail Pharmacy Chains, Wholesaler).
• Handle all customer queries and address complaints (NHS, clinics & Wholesaler).
• Guarantee that UK customers are managed and supported to a high standard.
• Deal with queries from the Sales Team, UK Manager, QA and customers under tight deadlines in a fast-changing market.
• Ensure all orders are processed on the day of receipt to guarantee customer satisfaction.
• Ensure that delivery schedules are adhered to, and arrange collection requests providing PODs where necessary.
• Managing customer claims and queries within good time.
• Raise credit and debit notes for customers when required including pricing errors, missing and damaged stock.
• Communicate closely with NHS contacts on deliveries and ensure high level of service.
• Liaise with the Account Manager(s) and Hospital Business Head on order related aspects.
• Manage all stock related aspects and ensure close communication with the commercial team including stock allocations.
• Work in close collaboration with the sales team to create a joint approach to effectively manage our core customer base and for any other customer service related activities.

Skills

Customer service

Communication

Order processing

NHS coordination

Job description

Sun Pharmaceutical Industries Ltd. (Sun Pharma) seeks a Customer Service Officer on a 6-month contract to manage UK orders and support NHS and pharmacy customers. You will coordinate with internal teams to ensure timely dispatches and respond to queries while maintaining high service levels.

This role requires strong communication, accuracy, and the ability to work under tight deadlines across NHS, clinics, and wholesalers in a fast-paced market.