Pharma Client Success & Growth Manager

Cencora, Inc.; United Kingdom; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a Client Account Manager to oversee a portfolio of Order to Cash clients, ensuring high-quality service delivery and alignment with contractual terms.

The role involves client engagement across meetings, reviews, and communications to support growth and client satisfaction. Responsibilities include maintaining relationships, managing service levels, identifying opportunities, and collaborating with internal teams to drive improvements and successful go-lives.

Formación

• Degree-level education or significant professional experience in a similar position.
• Previous experience in pharmaceutical or FMCG would be an advantage.
• Understanding of supply chain and warehouse concepts.
• Good Distribution Practice knowledge.

Responsabilidades

• Develop and maintain positive, professional relationships with Alloga’s existing client base and support the company’s strategy.
• Present Alloga and its services professionally through meetings and communications.
• Respond promptly to client needs and service-related issues.
• Manage quarterly client business reviews with agendas, minutes and actions.
• Identify and support new business opportunities and value-added services for existing clients.
• Support go-live of new business with the Implementation Manager.

Conocimientos

Relationship management

Client management

Communication skills

Project planning

Analytical thinking

Educación

Degree-level education

Herramientas

Microsoft Office

Descripción del empleo

Cencora, Inc. is seeking a Client Account Manager to oversee a portfolio of Order to Cash clients, ensuring high-quality service delivery and alignment with contractual terms.

The role involves client engagement across meetings, reviews, and communications to support growth and client satisfaction. Responsibilities include maintaining relationships, managing service levels, identifying opportunities, and collaborating with internal teams to drive improvements and successful go-lives.