Strategic Customer Success Manager, Global Accounts

Splash; Greater London; Presencial; GBP 55.000 - 95.000; Jornada completa

Descripción de la vacante

Cvent is seeking a Customer Success professional to oversee global accounts and drive adoption of our enterprise event management platform. You will cultivate strategic relationships with Fortune 500 clients and coordinate with Technology, Sales, and Marketing teams to deliver value and renewals.

The role emphasizes proactive account management, training, and best-practice guidance to maximize utilization and customer satisfaction.

Formación

• Bachelor’s degree or equivalent professional industry experience preferred.
• Proven experience in a Customer Success role.
• Experience in Fortune 500, travel, hospitality, software or high-tech sectors is a plus.
• Strong client relationship development and independent project management.

Responsabilidades

• Oversee global client accounts and ownership at Fortune 500 level.
• Cultivate new business opportunities and share findings with sales.
• Monitor user adoption and advise on increasing usage.
• Coordinate between client and internal departments (Technology, Sales, Client Services, Marketing).
• Design and conduct user training programs.
• Provide consultation on business processes and best practices for enterprise meeting management.

Conocimientos

Customer success

Client relationships

Communication

Travel readiness

Industry experience

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce.com

WebEx

Descripción del empleo

Cvent is seeking a Customer Success professional to oversee global accounts and drive adoption of our enterprise event management platform. You will cultivate strategic relationships with Fortune 500 clients and coordinate with Technology, Sales, and Marketing teams to deliver value and renewals.

The role emphasizes proactive account management, training, and best-practice guidance to maximize utilization and customer satisfaction.