Contract manager

Cencora, Inc.; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Full time

Equal employment opportunity

Disability accommodations

Job summary

Cencora, Inc. is seeking an experienced Contract Manager to oversee warehouse operations, ensuring safety, quality, and cost control. You will manage client contracts, coordinate with internal teams, and drive continuous improvement across the contract lifecycle.

The role requires strong stakeholder management, KPI reporting, and a focus on profitability. This is a full-time position in the United Kingdom with opportunities to contribute to strategic initiatives.

Qualifications

• Minimum of two years' experience in warehouse/operational environment.
• Minimum of two years' experience working directly with clients.
• Strong knowledge of warehouse activities, processes and systems.
• Understanding of GDP and ISO standards.
• Understanding of contract quality requirements.
• Good working knowledge of Microsoft Excel and Word.
• NVQ Level 4 or equivalent
• Education to GCSE level or above.
• Ability to complete training in SOPs within first three months.

Responsibilities

• Ensure compliance with Health & Safety policies and standards.
• Oversee contract activities to ensure safe, efficient operations and agreed quality/service levels.
• Develop understanding of warehouse functions and provide operational support.
• Maximise profitability and minimise costs, focusing on ad hoc activities.
• Complete accurate weekly charging reports.
• Respond to client and customer queries professionally and promptly.
• Maintain effective communication with stakeholders.
• Prepare and present monthly KPI data.
• Monitor KPI performance and implement action plans.
• Identify opportunities to improve service delivery.
• Coordinate inbound/outbound volumes with stakeholders and manage client expectations.
• Promote teamwork across the workplace.
• Encourage continuous improvement and solve issues.
• Collaborate with Contract Managers and internal departments on improvements.
• Plan additional operational activities with the wider business.
• Understand GDP and ISO requirements relevant to the contract.
• Ensure contract quality requirements are met.
• Investigate and resolve escalated queries or complaints.
• Challenge client requests when not in the business' best interests.
• Act as Project Manager for new client implementations when needed.
• Work with Inventory, Returns, Customer Care, IT and other functions to ensure success.
• Assist Commercial in managing RPI increases and cost models to clients.

Skills

Warehouse operations

Client management

Excel & Word

GDP knowledge

ISO standards

Commercial awareness

Stakeholder management

Planning & prioritisation

Education

NVQ Level 4

GCSE or above

Tools

Microsoft Excel

Microsoft Word

Job description

Job Details Responsibilities

• Ensure compliance with the company's Health & Safety policies and standards at all times
• Oversee contract activities, ensuring that operations are completed safely, efficiently and in line with agreed quality and service levels
• Develop a strong understanding of warehouse functions and provide operational support and effective problem-solving
• Maximise profitability and minimise costs, with particular attention to ad hoc activities
• Complete accurate weekly charging reports
• Respond to client and customer queries in a timely, professional and solution-focused manner
• Maintain effective communication with internal and external stakeholders
• Prepare and present monthly KPI data
• Monitor KPI performance against agreed targets and implement action plans where required
• Identify opportunities to improve internal and external service delivery
• Coordinate changes in inbound and outbound volumes with internal and external stakeholders, ensuring client expectations are appropriately managed
• Promote teamwork and collaboration across the workplace
• Encourage continuous improvement across contract operations by proactively identifying issues and recommending solutions
• Collaborate with other Contract Managers and internal departments to identify improvement opportunities and share best practices
• Plan additional operational activities with the wider business to ensure service continuity
• Understand and apply GDP and ISO requirements relevant to the contract
• Ensure the quality requirements of the contract are understood and consistently achieved
• Investigate and resolve escalated queries or complaint
• Challenge client requests when they are not in the best interests of the business
• Act as Project Manager for new client implementations when required
• Work closely with Inventory, Returns, Customer Care, IT and other business functions to ensure successful contract management
• Partner with the Commercial team to manage contractual RPI increases and ensure that annual cost models are prepared and submitted to clients within the agreed contractual deadlines
• Carry out other reasonable duties as requested by Senior Management

Requirements

• Minimum of two years' experience working in a warehouse or similar operational environment
• Minimum of two years' experience working directly with clients
• Strong knowledge of warehouse activities, processes and systems
• Sound knowledge of Good Distribution Practice, or GDP
• Understanding of ISO standards and contract quality requirements
• Understanding of the commercial aspects of client contracts
• Good working knowledge of Microsoft Excel and Microsoft Word
• NVQ Level 4 or an equivalent qualification
• Education to O/GCSE level or above
• Ability to complete training in all relevant Standard Operating Procedures within the first three months

Minimum Skills Required

• Strong client and stakeholder management skills
• Excellent verbal and written communication skills, with the ability to communicate effectively at all organisational levels
• Strong planning, organisation and prioritisation skills
• Ability to work to deadlines and manage multiple operational priorities
• Commercial awareness and a clear focus on cost control and profitability

What Cencora offers

• Benefit offerings outside the US may vary by country and will be aligned to local market practice.
• The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
• Full time
• Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• The company's continued success depends on the full and effective utilization of qualified individuals.
• Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
• Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
• If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail].
• We will make accommodation determinations on a request-by-request basis.
• Messages and emails regarding anything other than accommodations requests will not be returned

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.