Strategic Client Success Manager – Revenue Cycle

Nimble Solutions; Chesterfield; Hybrid; GBP 38,000 - 60,000; Full time

Job summary

nimble Solutions is seeking a Client Success Manager to oversee a portfolio of healthcare accounts, ensuring service quality, profitability, and client satisfaction. You will liaise between clients and nimble Solutions, coordinating teams to deliver reliable revenue cycle management.

Ideal candidates have a strong background in physician revenue cycle management, clinician collaboration, and a proactive, independent work style.

Qualifications

• Solid background in physician revenue cycle management with 2+ years in accounts receivable, coding, or payer contracting.
• Proficient knowledge of third-party billing and claims processing procedures and regulatory environment.
• Experience using Practice Management and EMR systems for production and client reporting.
• Strong analytical and critical thinking skills; able to interpret data and communicate insights.
• Excellent communication, both verbal and written, with physicians and senior management.
• Ability to work independently and be proactive in resolving issues.
• Proven client relationship skills and ability to collaborate with medical staff and leadership.

Responsibilities

• Serve as the primary contact for assigned clients and respond to inquiries promptly.
• Engage in regular client interactions via email, calls, and visits to ensure satisfaction.
• Coordinate with client service staff to prepare and present accurate deliverables.
• Identify potential problems in client performance and implement preventive plans.
• Ensure resources are available and used effectively to maximize account performance.
• Monitor billing, cash flow, and provide recommendations to improve productivity and profitability.
• Stay current on payment trends, coding changes, and payer requirements; adjust processes as needed.
• Generate standard and ad hoc client reports with actionable insights.

Skills

Revenue cycle management

Accounts receivable

Coding

Payer contracting

ASC billing

Billing procedures

Practice management

EMR systems

Analytical thinking

Critical thinking

Communication skills

Independent work

Proactive

Client relationships

Physician relations

Senior management liaison

Job description

nimble Solutions is seeking a Client Success Manager to oversee a portfolio of healthcare accounts, ensuring service quality, profitability, and client satisfaction. You will liaise between clients and nimble Solutions, coordinating teams to deliver reliable revenue cycle management.

Ideal candidates have a strong background in physician revenue cycle management, clinician collaboration, and a proactive, independent work style.