Pet Travel Experience Coordinator - Private Aviation

Recruit4Talent Ltd; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Birthday leave

Private medical care

Job summary

Recruit4Talent Ltd. is seeking a Customer Experience Coordinator for a private aviation service. The role centres on delivering exceptional customer support from initial inquiry through to post-flight follow-up, with emphasis on data accuracy, CRM updates, and cross-team collaboration.

You will handle bookings, passport data, and preflight communications, while maintaining warm relationships with repeat clients. Working hours are 11:00–19:00, Monday to Friday, in a client-facing environment.

Qualifications

• Experience in customer service and administration within luxury travel or private aviation preferred.
• Proficient with CRM systems (HubSpot or similar) and standard IT tools.
• Excellent written and spoken English; capable of professional email communication.
• Attention to detail and accuracy in data entry and record-keeping.
• Organised, proactive, and able to multitask under pressure.

Responsibilities

• Deliver high-level customer service via phone and email throughout the journey.
• Input bookings accurately and update trackers for passenger, pet and payments.
• Process passport data for security checks and coordinate with stakeholders.
• Create pre- and post-flight communications and coordinate with sales when needed.
• Maintain inboxes and manage CRM records and notifications.
• Provide timely responses and maintain professional, reassuring customer interactions.
• Coordinate in-flight catering requests and support operations as required.

Skills

Customer service

Administration

Data entry

CRM software

Microsoft Office

HubSpot

Attention to detail

Communication skills

Multitasking

Time management

Tools

HubSpot CRM

Microsoft Office Suite

Google Sheets

MS Teams

Job description

Recruit4Talent Ltd. is seeking a Customer Experience Coordinator for a private aviation service. The role centres on delivering exceptional customer support from initial inquiry through to post-flight follow-up, with emphasis on data accuracy, CRM updates, and cross-team collaboration.

You will handle bookings, passport data, and preflight communications, while maintaining warm relationships with repeat clients. Working hours are 11:00–19:00, Monday to Friday, in a client-facing environment.