Luxury Private Aviation Pet Travel Concierge

Recruit4talent; Illshaw Heath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30,000 salary

33 days holiday incl. bank holidays

Birthday leave

Private medical care

Pension

Job summary

Recruit4talent is seeking a Customer Experience Coordinator for a private aviation service based in Solihull. This permanent, full-time role runs 11am-7pm Monday to Friday.

You will support customers from reservation through arrival, handling enquiries by phone and email, data entry, and liaising with other teams. Responsibilities include managing bookings, passport data, ATOL certificates, and post-flight follow-up, while delivering premium service.

Qualifications

• Experience in customer service and administration within luxury travel or aviation preferred.
• Excellent English; professional email and phone communication.
• Organised, proactive, and able to multitask under pressure.

Responsibilities

• Provide high levels of customer support via phone and email.
• Input and update bookings and passport data with accuracy.
• Coordinate with operations and Sales on requests and conflicts.
• Handle pre-flight briefings and post-flight follow-up.

Skills

Customer service

Administration

Attention to detail

CRM systems

Tools

Microsoft Office

MS Teams

Google Sheets

HubSpot CRM

Job description

Recruit4talent is seeking a Customer Experience Coordinator for a private aviation service based in Solihull. This permanent, full-time role runs 11am-7pm Monday to Friday.

You will support customers from reservation through arrival, handling enquiries by phone and email, data entry, and liaising with other teams. Responsibilities include managing bookings, passport data, ATOL certificates, and post-flight follow-up, while delivering premium service.