Reception

CVS Veterinary Group; Peterborough; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Long service award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and appreciation

Job summary

CVS Vets is seeking a Veterinary Receptionist for Werrington Veterinary Centre in Peterborough. This permanent, 30-hour-a-week role covers four days with Tuesday off, including occasional Saturday mornings.

As the first point of contact, you will greet clients, manage calls, appointments, insurance, payments, and maintain the in-house system. Experience in a reception role is essential; veterinary exposure is a bonus.

Qualifications

• Receptionist experience required; veterinary background is a bonus.
• Strong communication and empathy with clients and their pets.
• Proficient with Microsoft Office and basic database software.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.
• Ensure that every client feels welcomed and valued at our practice.

Skills

Receptionist experience

Communication

Empathy

Microsoft Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Werrington Veterinary Centre practice.

Location: Peterborough

Contract: Permanent

Hours: 30 hours per week

Shift Pattern: 30 hours over 4 days (Tuesdays off) variable shift patter with early starts at 8.15am or late shifts finishing at 7.15pm. One in 4 Saturday morning shifts.

Discover Our Practice:

Please provide a short overview of your practice (3-5 sentences), including any unique features, team culture, facilities, or services:

At Werrington Veterinary Centre we pride ourselves on delivering exceptional patient and client care, ensuring every visitor receives a warm, friendly, and professional welcome. Our happy and supportive team brings a wide range of clinical interests and expertise, enhancing the experience we provide for both pets and their families. As the first point of contact for our practice, our Receptionists play a vital role in creating a positive and caring environment for everyone who walks through our doors.

Practice Website Link:

Werrington Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.