Pet-First Vet Receptionist | Warm Client Care & Scheduling

CVS Veterinary Group; Buntingford; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Right to Work in the UK (visa guidance

Job summary

CVS Veterinary Group's Woolpack Veterinary Centre in Buntingford, Hertfordshire is seeking a Veterinary Receptionist to join our team. This permanent, part-time role (16.67 hours/week) offers a welcoming environment where pets come first.

You will manage calls, schedule appointments, greet clients, process payments, and support the in-house system while providing empathetic, professional care to clients and their pets.

Qualifications

• Previous experience as a receptionist or in a demanding client-facing role.
• Ability to handle emotional situations with kindness and professionalism.
• Excellent communication and empathy with clients.

Responsibilities

• Manage communication: handle incoming calls and schedule appointments efficiently
• Inquiries resolution: respond to queries via phone, email, and in person
• Client reception: greet and register new clients, ensuring a warm welcome
• Financial transactions: process payments accurately and efficiently
• Emotional support: provide empathy while maintaining professionalism
• System utilisation: organise patients using the in-house system
• Inter-practice communication: liaise with veterinary practices to address patient needs
• Debt and refund management: make necessary phone calls regarding debts and refunds
• Client care: ensure every client feels welcomed and valued

Skills

Receptionist experience

Customer service

Microsoft Office

Tools

In-house practice management system

Microsoft Office

Job description

CVS Veterinary Group's Woolpack Veterinary Centre in Buntingford, Hertfordshire is seeking a Veterinary Receptionist to join our team. This permanent, part-time role (16.67 hours/week) offers a welcoming environment where pets come first.

You will manage calls, schedule appointments, greet clients, process payments, and support the in-house system while providing empathetic, professional care to clients and their pets.