Pet Care Store Associate – Customer-Driven & Growth

Pets at Home Limited; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Attractive rates of pay

Paid holidays

Birthday/occasions leave

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home Limited is seeking a Store Colleague in Stevenage to help deliver exceptional customer service in a busy retail environment. You will be involved in stock processing, deliveries, and daily store operations from early mornings to late evenings.

A strong focus on customer care and teamwork will drive store success and customer satisfaction. The role requires reliability, a flexible approach to shifts including weekends, and a proactive attitude toward learning and personal development

Qualifications

• Outstanding Customer Service: provide personalised and attentive service
• Strong Communication: verbal and written engagement with customers
• Effective Problem-Solving: address questions and resolve issues quickly
• Eagerness to Learn: interest in ongoing development
• Target Focus: understand and achieve retail targets
• Teamworking: collaborate to meet store goals

Responsibilities

• Deliver outstanding customer service to every visitor
• Support deliveries and stock processing during early shifts
• Uphold pet care standards and effective store operations
• Contribute to a positive, inclusive team environment

Skills

Customer service

Communication

Problem solving

Willingness to learn

Target driven

Teamwork

Flexibility

Job description

Pets at Home Limited is seeking a Store Colleague in Stevenage to help deliver exceptional customer service in a busy retail environment. You will be involved in stock processing, deliveries, and daily store operations from early mornings to late evenings.

A strong focus on customer care and teamwork will drive store success and customer satisfaction. The role requires reliability, a flexible approach to shifts including weekends, and a proactive attitude toward learning and personal development