Pet Care Store Associate: Customer-First & Growth

Pets at Home Limited; Great Yarmouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Attractive rates of pay

Paid holidays

Birthday/occasions leave

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Charity work in local community

Career progression

Job summary

Pets at Home Limited is seeking a Store Colleague to help deliver exceptional customer service in our pet care centres. You will be part of a target-driven retail team, supporting deliveries and stock processing in early starts and late finishes.

The role requires 3-4 days per week including Fridays and weekends, with shifts from 7:00am to 8:30pm. A friendly, proactive approach and willingness to learn are essential for success.

Qualifications

• Customer service excellence and personal engagement with customers.
• Clear verbal and written communication.
• Ability to address questions and resolve issues quickly.
• Willingness to learn and grow within the role.
• Ability to work well in a team to meet store goals.

Responsibilities

• Deliver outstanding customer service and create positive shopping experiences.
• Support deliveries and stock processing to keep the store running smoothly.
• Engage with customers, explain products, and upsell where appropriate.
• Maintain store standards in a fast-paced retail environment.
• Adapt to shift patterns including weekends and bank holidays.

Skills

Customer service

Communication

Problem solving

Learning agility

Teamwork

Target driven

Flexible schedule

Job description

Pets at Home Limited is seeking a Store Colleague to help deliver exceptional customer service in our pet care centres. You will be part of a target-driven retail team, supporting deliveries and stock processing in early starts and late finishes.

The role requires 3-4 days per week including Fridays and weekends, with shifts from 7:00am to 8:30pm. A friendly, proactive approach and willingness to learn are essential for success.