Pet Care Retail Associate – Customer Experience Pro

Home Limited; Workington; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Attractive rates of pay

Paid holidays

20% colleague discount in Stores

Discretional annual bonus scheme

Career progression

Job summary

Pets at Home is seeking a Store Colleague who is passionate about pets and delivering brilliant customer service. You will be at the heart of our pet care centres, creating exceptional experiences that keep customers coming back.

This is a permanent role with contractual hours and offers a long-term career with us. We’re looking for individuals who can commit beyond short-term availability, with shifts that may include evenings and weekends.

Qualifications

• Customer service oriented and friendly, with a passion for pets.
• Clear and confident communication, both verbal and written.
• Able to diagnose and resolve customer questions quickly.
• Keen to learn and develop in a retail environment.
• Aware of targets and working to achieve them.
• Works well in a team to meet store goals.
• Willing to work varied shifts including evenings/weekends/bank holidays.

Responsibilities

• Exceed customer expectations and uphold pet care standards.
• Build strong customer relationships and deliver exceptional service.
• Contribute to smooth store operations and positive customer experiences.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Pets at Home is seeking a Store Colleague who is passionate about pets and delivering brilliant customer service. You will be at the heart of our pet care centres, creating exceptional experiences that keep customers coming back.

This is a permanent role with contractual hours and offers a long-term career with us. We’re looking for individuals who can commit beyond short-term availability, with shifts that may include evenings and weekends.