Pet Care Store Associate – Customer-Driven & Flexible

Pets at Home; Wilmslow; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Attractive rates of pay

Paid holidays

20% colleague discount

Discretional annual bonus

Career progression

Charity work in local community

Other discounts and benefits

Job summary

Pets at Home is seeking a Store Colleague to be at the heart of our pet care centres, delivering brilliant customer service and creating exceptional experiences for every visitor. This permanent role requires availability across 3-4 days per week, including weekends, with shifts from 7:00am to 8:00pm.

You will support deliveries, stock processing, and help ensure smooth store operations. You'll join a friendly team with opportunities for career progression, a 20% colleague discount, and

Qualifications

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays

Responsibilities

• As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations.
• You'll also build strong customer relationships, enhancing their experience with us.
• Assist with deliveries and stock processing to set the store up for success.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Pets at Home is seeking a Store Colleague to be at the heart of our pet care centres, delivering brilliant customer service and creating exceptional experiences for every visitor. This permanent role requires availability across 3-4 days per week, including weekends, with shifts from 7:00am to 8:00pm.

You will support deliveries, stock processing, and help ensure smooth store operations. You'll join a friendly team with opportunities for career progression, a 20% colleague discount, and