Pet Care Receptionist & Client Services Lead

Linnaeus Veterinary Limited; Purleigh; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including: Employee

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Edgewood Vets in Purleigh, part of Linnaeus Veterinary Health, is seeking a Client Care Administrator to join a busy reception team. The role is full-time (37.5 hours per week) with a mix of early and late shifts, plus 1 in 4 Saturdays and 1 in 12 Sundays, and a salary of £25,038 per annum.

The successful candidate will provide excellent client service for pets and their owners. Key duties include opening and closing the reception, managing appointments, handling payments, dispensing tasks,

Responsibilities

• Open of the reception area.
• Turning on lights and any necessary electricals, opening the doors, unlocking tills, cupboards and dispensary.
• Having the area set up for the day.
• Close of reception area. Locking dispensary, tills or doors, ensuring any money is reconciled and correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately preparing them ready for client collection
• Dispensary duties – drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, waiting room, client toilets and consult rooms when needed.
• Stock monitoring.
• Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post.
• Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Job description

Edgewood Vets in Purleigh, part of Linnaeus Veterinary Health, is seeking a Client Care Administrator to join a busy reception team. The role is full-time (37.5 hours per week) with a mix of early and late shifts, plus 1 in 4 Saturdays and 1 in 12 Sundays, and a salary of £25,038 per annum.

The successful candidate will provide excellent client service for pets and their owners. Key duties include opening and closing the reception, managing appointments, handling payments, dispensing tasks,