Receptionist / Client Care Administrator

Linnaeus; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

5 weeks holiday

Bank holidays

Birthday Leave

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Edgewood Vets, part of Linnaeus, is seeking a Client Care Administrator to join the busy reception team in Purleigh. The role is full-time, permanent, 37.5 hours per week with a mix of weekday shifts and occasional Saturdays and Sundays.

You will be friendly, caring and professional, providing excellent service to clients and their pets. Strong communication and multitasking skills are essential in this public-facing position.

Qualifications

• You must be friendly, caring, hardworking and enthusiastic.
• You will be a strong team player providing excellent service to clients and pets.
• You will be public facing and professional at all times.
• You must be able to remember information and adapt to changing environments.

Responsibilities

• Open the reception area and set up for the day, including lights and dispensary.
• Close reception area and reconcile money, secure cash and switch off equipment.
• Answer the telephone and organize client appointments.
• Manage the appointment book and liaise with the team when delays occur.
• Deal with clients, staff and stakeholders and answer enquiries.
• Take client requests for repeat medication or food and prepare for collection.
• Carry out dispensary duties and ensure countersign procedures are followed.
• Take payments and ensure correct amounts are charged.
• Produce end of day reports and perform financial reconciliations as applicable.
• Keep reception, waiting room and consult rooms clean and stocked.
• Monitor stock and note short-dated or low stock items.
• Handle mail franking, dispatch and reminders for routine appointments.
• Any other duties reasonably requested.

Skills

Customer service

Communication skills

Team player

Computer skills

Job description

Job Title: Client Care Administrator

Salary: £25,038 per annum

Location: Edgewood Vets, Purleigh

Job Type: Full-time, Permanent

Hours: 37.5 hours per week (Monday - Friday with a mix of 8am to 4pm and 11am to 7pm shifts), plus 1 in 4 Saturdays and 1 in 12 Sundays.

We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Purleigh.

You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.

You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff.

You will be public facing and must remain professional at all times.

The veterinary Receptionist role is unlike any other reception role, it is very varied and requires a lot of information to be retained and used in your day to day tasks. You must have a good memory and be able to adapt quickly to a forever changing environment.

Roles and Responsibilities

The duties will involve:

• Open of the reception area. Turning on lights and any necessary electricals, opening the doors, unlocking tils, cupboards and dispensary. Having the area set up for the day.
• Close of reception area. Locking dispensary, tils or doors, ensuring any money is reconciled and correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately preparing them ready for client collection
• Dispensary duties - drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, waiting room, client toilets and consult rooms when needed.
• Stock monitoring. Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post. Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Based in Essex, Edgewood has surgeries in Purleigh, Maldon and Althorne. This is a part of Essex where Linnaeus had no presence, enabling us to help more pets in a new part of the UK.

Edgewood is an RCVS-accredited small animal general practice, and all 3 sites are accredited as dog-friendly practices, currently only Purleigh is accredited as cat-friendly with Maldon and Althorne joining this accreditation soon. Having invested in its facilities and fantastic team, Edgewood offers a range of treatments and services including digital x-rays, endoscopy, ultrasound, an in-house laboratory and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.

Edgewood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Edgewood Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].

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