Receptionist / Client Care Administrator

Linnaeus Veterinary Limited; Purleigh; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including: Employee

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Edgewood Vets in Purleigh, part of Linnaeus Veterinary Health, is seeking a Client Care Administrator to join a busy reception team. The role is full-time (37.5 hours per week) with a mix of early and late shifts, plus 1 in 4 Saturdays and 1 in 12 Sundays, and a salary of £25,038 per annum.

The successful candidate will provide excellent client service for pets and their owners. Key duties include opening and closing the reception, managing appointments, handling payments, dispensing tasks,

Responsibilities

• Open of the reception area.
• Turning on lights and any necessary electricals, opening the doors, unlocking tills, cupboards and dispensary.
• Having the area set up for the day.
• Close of reception area. Locking dispensary, tills or doors, ensuring any money is reconciled and correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately preparing them ready for client collection
• Dispensary duties – drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, waiting room, client toilets and consult rooms when needed.
• Stock monitoring.
• Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post.
• Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Job description

Job Title: Client Care Administrator Salary: £25,038 per annum Location: Edgewood Vets, Purleigh Job Type: Full-time, Permanent Hours: 37.5 hours per week (Monday - Friday with a mix of 8am to 4pm and 11am to 7pm shifts), plus 1 in 4 Saturdays and 1 in 12 Sundays. We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Purleigh. You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role. You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff. You will be public facing and must remain professional at all times. The veterinary Receptionist role is unlike any other reception role, it is very varied and requires a lot of information to be retained and used in your day to day tasks. You must have a good memory and be able to remain adaptive quickly to a forever changing environment.

Roles and Responsibilities

• Open of the reception area.
• Turning on lights and any necessary electricals, opening the doors, unlocking tils, cupboards and dispensary.
• Having the area set up for the day.
• Close of reception area. Locking dispensary, tils or doors, ensuring any money is reconciled and correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately preparing them ready for client collection
• Dispensary duties – drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, waiting room, client toilets and consult rooms when needed.
• Stock monitoring.
• Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post.
• Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Based in Essex, Edgewood has surgeries in Purleigh, Maldon and Althorne. This is a part of Essex where Linnaeus had no presence, enabling us to help more pets in a new part of the UK. Edgewood is an RCVS-accredited small animal general practice, and all 3 sites are accredited as dog-friendly practices, currently only Purleigh is accredited as cat-friendly with Maldon and Althorne joining this accreditation soon. Having invested in its facilities and fantastic team, Edgewood offers a range of treatments and services including digital x-rays, endoscopy, ultrasound, an in-house laboratory and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.

Edgewood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

All applications with the relevant skills and qualifications will be carefully considered.

If you need any support in completing your application or simply want to find out more about Edgewood Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].

Salary Value: £25,038 per annum; OUTSTANDING QUALITY CARE