Vet Practice Client Care Receptionist

IVC; Inverness; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

6.6 weeks’ annual leave

Birthday off

Pension scheme

Discounted veterinary care

Wellbeing initiatives

Job summary

inspiring vet care is seeking a friendly, organized Receptionist to join the team at Inshes Vets on a full-time permanent basis. You will be the first contact for clients, delivering a welcoming, professional and compassionate experience and supporting the smooth running of the practice.

You will manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on high-quality service.
• Excellent communication skills with a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Welcoming clients and their pets with warmth, professionalism and empathy.
• Managing incoming calls, emails, and appointment bookings.
• Delivering outstanding customer service and resolving client enquiries confidently and professionally.
• Maintaining accurate client records, patient histories and financial information.
• Promoting our Pet Health Club.

Skills

Communication skills

Customer-facing experience

Multitasking

Team collaboration

Proactive attitude

Job description

inspiring vet care is seeking a friendly, organized Receptionist to join the team at Inshes Vets on a full-time permanent basis. You will be the first contact for clients, delivering a welcoming, professional and compassionate experience and supporting the smooth running of the practice.

You will manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.