Pet Care Receptionist - 35hrs/wk with Great Benefits

IVC Evidensia Group; Heswall; Remote; GBP 12,000 - 18,000; Part time

Job summary

inspiring vet care is seeking a part-time Receptionist in Heswall to deliver a welcoming, professional and compassionate experience to clients and their pets. You will manage appointments, handle enquiries, and support both clinical and non-clinical colleagues to ensure a smooth patient journey.

The role is 35 hours per week across 4 shifts, with a 1 in 3 Saturday morning rota, primarily at Heswall with occasional Neston coverage. A friendly, organised and client-focused attitude is essential.

Qualifications

• Friendly, organised and customer-focused individual who enjoys teamwork.
• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with attention to detail.

Responsibilities

• Greeting clients and their pets in a warm and professional manner.
• Managing appointments and maintaining the practice diary.
• Answering phone calls and responding to enquiries.
• Handling payments and processing invoices.
• Maintaining accurate client and patient records.
• Supporting the veterinary team with administrative tasks.
• Ensuring the reception area remains clean, calm, and welcoming.

Skills

Customer-focused

Organised

Excellent communication

Customer-facing experience

Job description

inspiring vet care is seeking a part-time Receptionist in Heswall to deliver a welcoming, professional and compassionate experience to clients and their pets. You will manage appointments, handle enquiries, and support both clinical and non-clinical colleagues to ensure a smooth patient journey.

The role is 35 hours per week across 4 shifts, with a 1 in 3 Saturday morning rota, primarily at Heswall with occasional Neston coverage. A friendly, organised and client-focused attitude is essential.