Pet Care Concierge - Veterinary Front Desk (Part-Time)

Vets for Pets; Norwich; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

40% discount at Vet Group

20% discount at Pets at Home and Groom

Discounts and cashbacks

In-house career development

Pension

Generous holiday allowance

Job summary

Vets for Pets in Norwich invites you to join our friendly team as a part-time front-of-house assistant. You will be the first point of contact for clients, greeting them warmly and guiding them to the veterinary team, while handling payments and future bookings with professional service.

You will work in a busy, supportive environment, coordinating daily routines with our online booking system, and contributing to a calm, welcoming atmosphere for clients and their pets.

Qualifications

• Greet clients and provide support, guiding them to the clinical team as needed.
• Confidently handle payments and future bookings with accuracy.
• Able to manage queries in a busy, high-volume environment.

Responsibilities

• Greet clients and offer support, guidance, and expertise.
• Manage payments and future bookings confidently.
• Coordinate day-to-day running of the practice using online booking system.

Skills

Customer service

Front of house

Communication skills

Tools

Online booking system

Computer literacy

Job description

Vets for Pets in Norwich invites you to join our friendly team as a part-time front-of-house assistant. You will be the first point of contact for clients, greeting them warmly and guiding them to the veterinary team, while handling payments and future bookings with professional service.

You will work in a busy, supportive environment, coordinating daily routines with our online booking system, and contributing to a calm, welcoming atmosphere for clients and their pets.