Perth Deskside IT Support Technician

ECS Resource Group Ltd

Perth

On-site

GBP 32,000 - 39,000

Full time

2 days ago

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Job summary

ECS Resource Group Ltd in Perth is seeking a Deskside Technician to join a leading UK MSP. You will resolve desktop and end-user issues, ensuring productivity and high service levels across a multi-vendor IT landscape.

Take ownership of incidents from first contact to resolution, communicate clearly with users, and follow ITIL-aligned processes while delivering exceptional customer service and teamwork across the IT function.

Qualifications

Excellent communication skills (written and verbal).
Keen attention to detail and strong organisational ability.
Ability to prioritise workloads and manage multiple tasks.
Experience in a desk-side IT support role with strong customer service.
Familiarity with ITIL processes and multi-vendor environments.

Responsibilities

Take ownership of incidents and service requests from initial contact through to resolution.
Troubleshoot and resolve desktop and end-user issues to minimise downtime.
Investigate issues thoroughly and escalate to 3rd Line as needed.
Keep users updated with clear communication and high service standards.
Build relationships with users and act as a trusted IT support contact.
Collaborate with IT colleagues and contribute to continuous improvement.