Perth Deskside IT Support Technician

ECS Resource Group Ltd; Perth; On-site; GBP 32,000 - 39,000; Full time

Job summary

ECS Resource Group Ltd in Perth is seeking a Deskside Technician to join a leading UK MSP. You will resolve desktop and end-user issues, ensuring productivity and high service levels across a multi-vendor IT landscape.

Take ownership of incidents from first contact to resolution, communicate clearly with users, and follow ITIL-aligned processes while delivering exceptional customer service and teamwork across the IT function.

Qualifications

• Excellent communication skills (written and verbal).
• Keen attention to detail and strong organisational ability.
• Ability to prioritise workloads and manage multiple tasks.
• Experience in a desk-side IT support role with strong customer service.
• Familiarity with ITIL processes and multi-vendor environments.

Responsibilities

• Take ownership of incidents and service requests from initial contact through to resolution.
• Troubleshoot and resolve desktop and end-user issues to minimise downtime.
• Investigate issues thoroughly and escalate to 3rd Line as needed.
• Keep users updated with clear communication and high service standards.
• Build relationships with users and act as a trusted IT support contact.
• Collaborate with IT colleagues and contribute to continuous improvement.

Skills

Excellent communication

Attention to detail

Organised

Customer service

Self-starter

Multi-vendor experience

Desk Side

Negotiation

Industry experience

Education

ITIL Foundation

CompTIA A+

Tools

Microsoft Office/Windows 10/365

Job description

ECS Resource Group Ltd in Perth is seeking a Deskside Technician to join a leading UK MSP. You will resolve desktop and end-user issues, ensuring productivity and high service levels across a multi-vendor IT landscape.

Take ownership of incidents from first contact to resolution, communicate clearly with users, and follow ITIL-aligned processes while delivering exceptional customer service and teamwork across the IT function.