Deskside Support Engineer — London IT & End-User Tech

Link Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

26 days leave + wellbeing & volunteer

Parental leave

Pension & Life Assurance

Learning & Development

Employee Assistance

Job summary

MUFG Pension & Market Services seeks a capable Deskside Support Engineer to provide hardware, software and infrastructure support from our London office. You will join the End User Computing Team, delivering second and third-line support, managing devices, local servers, network, and CMDB responsibilities.

You will handle incidents, contribute to technical documentation, and support lifecycle management of End User Computing devices.

Qualifications

• 2+ years of deskside support experience in a corporate IT environment.
• Proven customer service skills with the ability to explain technical information clearly to non-technical users.
• Strong familiarity with ITIL processes and incident/problem/change management.

Responsibilities

• Manage support tickets in the ITSM tool and provide timely updates to users.
• Take ownership of incidents and requests, escalating when required to ensure service continuity.
• Maintain and contribute to technical documentation in the knowledge base.
• Assist with lifecycle management of End User Computing devices including provisioning and deployment.
• Collaborate with IT teams and third-party partners to resolve incidents and support major incidents.
• Support Disaster Recovery activities as needed.

Skills

SCCM

Intune

Customer Service

ITIL

Deskside Support

Tools

ITSM Tool

Office 365

Job description

MUFG Pension & Market Services seeks a capable Deskside Support Engineer to provide hardware, software and infrastructure support from our London office. You will join the End User Computing Team, delivering second and third-line support, managing devices, local servers, network, and CMDB responsibilities.

You will handle incidents, contribute to technical documentation, and support lifecycle management of End User Computing devices.