Frontline IT Support Analyst — MSP Helpdesk Pro

Method IT Ltd.; Sea; On-site; GBP 22,000 - 32,000; Full time

Job summary

Method IT Ltd. is seeking a motivated Service Desk Analyst to join the busy team in Southend on Sea.

The role focuses on first-line support, incident logging, password resets, and user provisioning across Windows desktops, AD, and Office 365, with a strong emphasis on customer service and SLA adherence. You will work with MSP tools such as ConnectWise, RMM, and PSA platforms, handle hardware builds, and contribute to process documentation while maintaining high personal integrity.

Qualifications

• Demonstrable experience documenting processes and procedures.
• Ability to work under own initiative and follow customer-led SLAs.

Responsibilities

• Assist Customers with first line support issues.
• Log and resolve incidents ticketing system.
• Perform password resets and new user setups.
• Coordinate hardware builds and asset provisioning.

Skills

Problem solving

Customer service

Documentation

Initiative

Integrity

Tools

ConnectWise

RMM/PSA tools

Office 365 Admin

Active Directory

Job description

Method IT Ltd. is seeking a motivated Service Desk Analyst to join the busy team in Southend on Sea.

The role focuses on first-line support, incident logging, password resets, and user provisioning across Windows desktops, AD, and Office 365, with a strong emphasis on customer service and SLA adherence. You will work with MSP tools such as ConnectWise, RMM, and PSA platforms, handle hardware builds, and contribute to process documentation while maintaining high personal integrity.