Personal Shopper

Bicester Village; Cherwell District; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Income protection

Pension

Travel insurance

Electric car scheme

Shopping portal discount

Store discounts

Referral bonus

Season ticket loans

Private medical cover

Dental insurance

Health screening

Cycle to work

Eye care

Flu vaccinations

Headspace Thrive

Employee assistance

Job summary

Bicester Village is seeking a Personal Shopper with luxury retail experience to deliver exceptional service and build a high-value client base. You will use client profiles to tailor recommendations and drive personal shopping experiences, both in-store and for VIP visits.

You will nurture existing clients and attract new ones, staying ahead of fashion trends to offer relevant styling. The role focuses on premium service and increasing client spend through informed recommendations.

Qualifications

• Experience in Personal Shopping or stylist work
• Strong customer service focus with luxury brand exposure
• Excellent knowledge of current international fashion trends
• Ability to build and nurture client relationships and expand client base

Responsibilities

• Deliver exceptional service using client profiles to provide recommendations
• Develop Personal Shopping client base by nurturing existing clients and acquiring new ones
• Organise VIP visits in Village and offsite as required
• Find ways to increase client spend by understanding needs and upselling

Skills

Personal Shopping

Luxury retail

Customer service

Fashion trends

Upselling

Job description

You will deliver high quality customer service to all clients and continually seek to expand your client list, whilst partnering with brands to assist in increasing their sales.,

• Deliver an exceptional service using individual customer profiles to provide personal recommendations
• Bring and develop your own Personal Shopping client base by nurturing existing clients and introduce new clients
• Participate in and organise VIP visits both in the Village and offsite if required
• Find ways to build loyal client relationships and increase client spend by understanding their needs and up-selling

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have

• A strong background and level of experience working for a luxury retail brand
• Previous Personal Shopping or stylist experience is essential
• A genuine interest in delivering "an above and beyond" level of service
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients
• A keen eye for detail

The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you'll receive a generous salary and we'll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental - Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.