Luxury Personal Shopping & Client Experience Coordinator

The Bicester Collection; Bicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Bicester Collection's Bicester Village in Oxfordshire is hiring a Personal Shopping Coordinator to deliver luxury guest experiences and support Personal and Virtual Shopping operations on-site.

You will coordinate client enquiries, appointments and follow-ups, manage diaries and CRM records, and collaborate with Personal Shoppers and boutiques to continually elevate service standards.

Qualifications

• Strong organisational skills with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• Confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Attention to detail and confidence using CRM, diary and administrative systems with a collaborative and adaptable approach.

Responsibilities

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.

Job description

The Bicester Collection's Bicester Village in Oxfordshire is hiring a Personal Shopping Coordinator to deliver luxury guest experiences and support Personal and Virtual Shopping operations on-site.

You will coordinate client enquiries, appointments and follow-ups, manage diaries and CRM records, and collaborate with Personal Shoppers and boutiques to continually elevate service standards.