Personal Shopping Coordinator

The Bicester Collection; Bicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Bicester Collection's Bicester Village in Oxfordshire is hiring a Personal Shopping Coordinator to deliver luxury guest experiences and support Personal and Virtual Shopping operations on-site.

You will coordinate client enquiries, appointments and follow-ups, manage diaries and CRM records, and collaborate with Personal Shoppers and boutiques to continually elevate service standards.

Qualifications

• Strong organisational skills with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• Confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Attention to detail and confidence using CRM, diary and administrative systems with a collaborative and adaptable approach.

Responsibilities

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.

Job description

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Personal Shopping Coordinator

Bicester, GB, OX26 6WD

Full Time

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Personal Shopping team is hiring a Personal Shopping Coordinator .

The role

In this role, you will coordinate the operational, administrative and client support that keeps our Personal Shopping service running seamlessly. Acting as a central point of contact for enquiries, appointments and service requests, you will help deliver an exceptional luxury guest experience while supporting efficient day-to-day operations across Personal Shopping and Virtual Shopping.

Location: Bicester Village, on-site

What you'll be doing

A few of the key responsibilities in this role:

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Strong organisational skills, with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• A confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether