Personal Lines Insurance Account Handler - Hybrid & Growth

NACBA; Saffron Walden; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression opportunities

CII/ACII qualification support

Pension scheme

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

NACBA in Saffron Walden is seeking an Insurance Account Handler to join our Personal Lines team. You will support a designated client portfolio, be the first point of contact, and build strong relationships while handling queries.

We offer a Monday–Friday schedule with no weekends, a generous bonus structure, hybrid and flexible working, and the chance to gain professional qualifications within a supportive, growing independent insurance broker.

Qualifications

• Ability to bring your best self to work every day and deliver a great client experience.
• Proactive, uses initiative and shows entrepreneurial spirit.
• Willingness to learn and pursue qualifications to grow in the industry.
• Confident with clients on the phone and face-to-face; customer service experience is important.

Responsibilities

• Support a designated client portfolio as the first point of contact and build strong relationships.
• Handle client queries and provide guidance to ensure client satisfaction.
• Collaborate with the team to deliver excellent service and grow client relationships.

Skills

Customer service

Sales skills

Relationship building

Proactive mindset

Job description

NACBA in Saffron Walden is seeking an Insurance Account Handler to join our Personal Lines team. You will support a designated client portfolio, be the first point of contact, and build strong relationships while handling queries.

We offer a Monday–Friday schedule with no weekends, a generous bonus structure, hybrid and flexible working, and the chance to gain professional qualifications within a supportive, growing independent insurance broker.