Personal Injury Legal Helpline Advisor

CRA Consulting; Sheffield; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension scheme

Life insurance

Company sick pay

Free Parking

Social events calendar

Job summary

CRA Consulting is seeking a Legal Helpline Advisor for a Personal Injury role in Sheffield (S9) with free parking. This full‑time, permanent position offers a salary of £24,000–£36,000 per annum and a benefits package including 25 days leave, pension, life insurance, sick pay, free parking and social events.

You will handle client inquiries and provide PI guidance. The successful candidate will have a law degree, strong customer service, and interest in Personal Injury, with optional prior

Qualifications

• Law degree with 2:1 or higher.
• Experience working as a legal helpline is desirable.
• Excellent customer service skills.
• Strong interest in Personal Injury matters.

Responsibilities

• Taking inbound calls from new and existing clients.
• Advising clients on Personal Injury claims.
• Updating files and cases.
• Transferring calls where appropriate.

Skills

Excellent customer service skills

Strong interest in Personal Injury

Experience working as a legal helpline

Education

Law Degree - 2:1 or higher

Job description

CRA Consulting is seeking a Legal Helpline Advisor for a Personal Injury role in Sheffield (S9) with free parking. This full‑time, permanent position offers a salary of £24,000–£36,000 per annum and a benefits package including 25 days leave, pension, life insurance, sick pay, free parking and social events.

You will handle client inquiries and provide PI guidance. The successful candidate will have a law degree, strong customer service, and interest in Personal Injury, with optional prior