Personal Injury Claims Handler

Ips-Regional; Manchester; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

10% discretionary bonus

Job summary

IPS Group is seeking a Junior Bodily Injury Handler in Manchester to manage a caseload of lower value motor bodily injury claims. You will handle cases through the Official Injury Claim (OIC) Portal from instruction to settlement, liaising with claimants, solicitors and third parties while developing your technical knowledge.

The role offers a salary of £30,000–£33,000 with a 10% discretionary bonus and a fully office-based setup during probation, with the possibility to work from home one day

Qualifications

• Experience in motor claims, with exposure to bodily injury
• Strong communication and negotiation skills
• Excellent customer service and relationship-building
• Ability to manage a varied caseload effectively
• Proactive and organised approach to claims handling
• Willingness to further develop technical knowledge within bodily injury

Responsibilities

• Manage a caseload of lower value motor bodily injury claims
• Handle cases through the Official Injury Claim (OIC) Portal from instruction to settlement
• Liaise with claimants, solicitors and third parties
• Review evidence and investigate liability
• Support fair and efficient claim outcomes
• Collaborate with senior bodily injury professionals and develop knowledge

Skills

Motor claims

Bodily injury

Communication

Customer service

Caseload management

Organised

Proactive

Official Injury Claim (OIC) Portal

Tools

OIC Portal

Job description

Personal Injury Claims Handler (BH-159668)

Location Manchester, England Sector Insurance Salary £30,000.00 to £33,000.00 per annum

Junior Bodily Injury Handler
Location: Manchester City Centre (Fully Office-based during probation)
Salary: £30,000 - £33,000 + 10% Discretionary Bonus
Working Hours: 9:00am - 6:00pm, Monday to Friday
IPS Group is working with a growing InsurTech business that is continuing to invest heavily in its claims operation. As part of this growth, they are looking to appoint a Junior Bodily Injury Handler to join their Manchester team.
The Role
You'll be responsible for managing a caseload of lower value motor bodily injury claims, handling cases through the Official Injury Claim (OIC) Portal from instruction through to settlement. You'll liaise with claimants, solicitors and third parties, review evidence, investigate liability and support the delivery of fair and efficient claim outcomes. You'll work closely with experienced bodily injury professionals, gaining exposure to a range of injury claims while continuing to develop your technical knowledge and understanding of the claims process.
This is an excellent opportunity for someone looking to further develop their bodily injury experience within a supportive and growing team environment.
About You
We're keen to speak with candidates who have previous motor claims or bodily injury claims experience and are looking to join a business with ambitious growth plans.
You will ideally have:

• Previous experience within motor claims, ideally with some exposure to bodily injury claims
• Strong communication and negotiation skills
• Excellent customer service and relationship-building abilities
• The ability to manage a varied caseload effectively
• A proactive and organised approach to claims handling
• A desire to further develop your technical knowledge within bodily injury claims

Experience using the Official Injury Claim (OIC) Portal would be advantageous but is not essential.
What's in it for You?
Alongside a salary of up to £33,000 and a 10% discretionary bonus, you'll be joining a growing InsurTech business that is continuing to invest heavily in its claims function. This role offers the opportunity to further develop your technical bodily injury knowledge, gain exposure to a varied caseload and build a long-term career within a business that can offer genuine progression opportunities as the team continues to expand. Following probation and training, there is also the opportunity to work from home 1 day per week.
Join a business that is continuing to invest heavily in its claims operation, offering genuine long-term career progression and the opportunity to build a successful career within bodily injury claims.