Claims Technical Lead - Complex Bodily Injury

Hastings Direct; Bexhill-on-Sea; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Car allowance (£5k)

Hybrid working

Bonus scheme

Private medical insurance

Life assurance

Pension contributions

Wellbeing support

Annual leave 27 days

Job summary

Hastings Direct in the UK is seeking a Claims Technical Lead – Complex Bodily Injury to strengthen technical capability within the motor BI unit. You will coach high-value injury handlers, shape the technical strategy and ensure robust, compliant outcomes across claims up to £250k.

Travel to sites may be required to deliver training. The role offers flexible hybrid working across Leicester, London or Bexhill with a focus on lifting capability and improving efficiency through governance and

Qualifications

• Significant experience in handling high-value motor bodily injury claims, ideally up to £500k.
• Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association, BI legislation and relevant protocols (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
• Experience coaching and mentoring colleagues to lift team capability and provide development-focused feedback.

Responsibilities

• Collaborate with the Head of Large Loss to define and implement the technical strategy across the unit responsible for claims up to £250k.
• Lead the design and implementation of a structured development pathway to enhance technical capability of high-value injury handlers.
• Provide technical coaching and guidance, serving as the primary technical referral point for senior handlers.
• Drive improvements in assessment, management and resolution of high-value cases, to reduce indemnity spend and strengthen decision-making using audits and market insights.
• Monitor changes across the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure teams adapt.
• Help shape technical standards, quality controls and governance frameworks to maintain compliant, robust BI handling.

Skills

High-value BI claims

Indemnity principles

Coaching capability

Complaints handling

Job description

Overview

Job Title: Claims Technical Lead – Complex Bodily Injury
Location: Leicester, London or Bexhill (hybrid)

Hastings Direct is a digital insurance provider focused on becoming the best and biggest in the UK market. We invest in data and tech to support our 4Cs culture and deliver high-quality outcomes for customers and the business. This role is the Claims Technical Lead for the Motor Bodily Injury function, responsible for strengthening technical capability, coaching high-value injury handlers, and ensuring high-quality outcomes.

Note: travel to sites may be required to deliver and/or facilitate training sessions.

Responsibilities

• Collaborate with the Head of Large Loss to define and implement the technical strategy across the unit responsible for claims up to £250k.
• Lead the design and implementation of a structured development pathway to enhance technical capability, confidence and progression of high-value injury handlers.
• Provide technical coaching and guidance, serving as the primary technical referral point for senior handlers.
• Work with specialist and frontline colleagues to drive improvements in assessment, management and resolution of high-value cases, seeking opportunities to improve efficiency, reduce indemnity spend and strengthen decision-making using audit and market insights.
• Monitor and interpret changes across the bodily injury landscape (including CPR, JCG, Consumer Duty, MOJ, OIC and the Intermediate Track) and ensure teams understand and adapt to requirements.
• Help shape technical standards, quality controls and governance frameworks to maintain compliant, consistent and commercially robust bodily injury handling.

Essential skills / experience

• Significant experience in handling high-value motor bodily injury claims, ideally up to £500k.
• Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, and relevant protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track).
• Experience coaching and mentoring colleagues with a proven ability to lift capability across the team, including reviewing high-value files and providing supportive, development-focused feedback.
• Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations.

Equal opportunity and inclusion

Hastings Direct is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We are committed to creating an inclusive environment and provide reasonable adjustments during recruitment where needed.

Benefits

• Competitive salary and £5k car allowance
• Flexible hybrid working
• Competitive bonus scheme
• Private medical insurance (PMI) for eligible colleagues
• Life assurance (4x salary), income protection, and matched pension contributions up to 10%
• Additional wellbeing and financial wellbeing support, including discounts and cashback
• 27 days annual leave + bank holidays, with option to buy or sell one week