Customer Service Assistants

The Coventry Building Society; Bath; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

25 days holiday pro rata

Bank holidays included

Pension

Annual pay review

Personal wellbeing support

Employee discounts

Job summary

Coventry Building Society is seeking a Saturday Customer Service Assistant in Bath. The role runs 8.45am–12.30pm each Saturday, with cash handling and customer support at the heart of duties. Great for someone who enjoys helping people in a welcoming branch environment.

In a community-focused team, you will handle cash transactions carefully, respond to customer needs, and contribute to a wider Service area. Benefits include pro rata holidays and pension support.

Qualifications

• Great communication with a diverse range of customers.
• Ability to stay accurate when handling cash and admin tasks.
• Friendly, helpful and proactive attitude.

Responsibilities

• Process cash transactions with care and accuracy.
• Answer calls and support the wider Customer Service team.
• Assist customers in a friendly, efficient manner and handle routine admin tasks.

Skills

Cash handling

Customer service

Communication skills

Job description

Saturday Customer Service Assistant

Coventry Building Society View all jobs

• Bath
• £12.63 per hour
• Permanent
• Part-time

14 hours ago

We're looking for a friendly, helpful person to join the team in our Bath branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a part time opportunity working 8.45am - 12.30pm every Saturday.

It will suit someone who's at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.

There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.

Benefits include:

• 25 days holiday plus Bank Holidays (pro rata)
• Ability to buy and sell holiday allowance
• Annual pay review
• Personal pension
• Annual Success Share scheme
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• 'My Lifestyle' retail discounts
• Service recognition

About you

You'll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate.

Desirable experience will be cash handling and processing details.

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.

Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us.

We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

Location

Bath