Personal Banker & Digital Banking Concierge

8192 Barclays Bank UK PLC; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC in Sunderland is seeking a Personal Banker to provide exceptional customer service, resolving complex customer needs and building lasting relationships. You will engage customers via chat, email, and phone, delivering personalised solutions and collaborating with internal teams.

Join Barclays to uphold our values, manage risk, and contribute to ongoing improvements in customer care while developing your professional skills in a supportive environment.

Qualifications

• Experience in providing customer service across multiple channels.
• Ability to resolve complex customer needs with personalised solutions.
• Collaborates with cross-bank teams to improve care processes.
• Ability to identify improvement areas and coach colleagues.
• Understanding of risk controls in customer care operations.

Responsibilities

• Provision of customer service through chat, email and phone.
• Execution of complex customer service requirements to provide personalised resolutions.
• Collaboration with teams across the bank to align customer care processes.
• Identify areas for improvement and recommend changes to care processes.
• Develop and implement customer care procedures and controls to mitigate risks.
• Resolve inquiries related to bank products and services, including balances, transactions and payments.
• Develop reports on customer care performance and present findings to senior stakeholders.
• Identify industry trends to implement best practices in efficiency.

Skills

Confidence

Clear Communication

Risk Awareness

Relationship Building

Digital Mindset

Job description

Barclays Bank UK PLC in Sunderland is seeking a Personal Banker to provide exceptional customer service, resolving complex customer needs and building lasting relationships. You will engage customers via chat, email, and phone, delivering personalised solutions and collaborating with internal teams.

Join Barclays to uphold our values, manage risk, and contribute to ongoing improvements in customer care while developing your professional skills in a supportive environment.