Personal Banker & Customer Care Specialist

Barclays; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Personal Banker in Sunderland to deliver outstanding service at our branch or local hub, helping Retail Banking customers with empathy, guidance and solutions in every interaction. £27,700 starting salary with a comprehensive benefits package including pension, private medical insurance, life insurance and income protection, plus full training and a clear path to grow within Barclays.

Join a collaborative team that values trust, risk awareness and digital tools to help

Qualifications

• Confidence engaging with customers and guiding on services
• Clear verbal and written communication adaptable to customers
• Understand and manage risk while maintaining compliance
• Build trusted relationships and identify opportunities to help customers
• Comfort with using digital tools and Barclays online banking

Responsibilities

• Provide customer service through channels including chat, email and phone
• Resolve complex customer needs with personalised solutions
• Collaborate with bank teams to align care processes
• Identify process improvements and coach colleagues
• Develop and implement customer care procedures to mitigate risk
• Handle inquiries about accounts, transactions and payments
• Create and present customer care performance reports to senior stakeholders
• Track industry trends to improve care efficiency and effectiveness

Skills

Confidence

Clear communication

Risk awareness

Relationship building

Digital mindset

Job description

Barclays is hiring a Personal Banker in Sunderland to deliver outstanding service at our branch or local hub, helping Retail Banking customers with empathy, guidance and solutions in every interaction. £27,700 starting salary with a comprehensive benefits package including pension, private medical insurance, life insurance and income protection, plus full training and a clear path to grow within Barclays.

Join a collaborative team that values trust, risk awareness and digital tools to help