Personal Banker & Customer Care Expert

8192 Barclays Bank UK PLC; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC in Aberdeen invites applications for a Personal Banker. You will deliver exceptional customer service across chat, email and phone, building relationships and helping customers navigate products and digital tools.

With training provided, you will work five days a week, including some weekends, in our Retail Banking network. The role offers a competitive salary (£27,700) and a core benefits package including pension, private medical insurance, life insurance, and income

Qualifications

• Customer service experience across multiple channels.
• Ability to build trusted relationships with customers.
• Attention to risk and compliance standards.
• Strong interpersonal and problem-solving abilities.
• Comfort with using digital banking tools.

Responsibilities

• Provide customer service via chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with Barclays teams to improve care processes.
• Develop and present reports on customer care performance.
• Identify trends to implement best practices.

Skills

Confidence

Strong Communication

Risk & Compliance Awareness

Relationship Building

Digital Confidence

Adaptability & Flexibility

Growth Mindset

Proactive Problem Solving

Job description

Barclays Bank UK PLC in Aberdeen invites applications for a Personal Banker. You will deliver exceptional customer service across chat, email and phone, building relationships and helping customers navigate products and digital tools.

With training provided, you will work five days a week, including some weekends, in our Retail Banking network. The role offers a competitive salary (£27,700) and a core benefits package including pension, private medical insurance, life insurance, and income