Personal Banker: Trusted Financial Guidance

Barclays; Harrogate; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Personal Banker to support Retail Banking customers in branch or local hubs, delivering empathy and expert service. You’ll resolve complex queries, build trust, and help customers maximise Barclays’ products and digital solutions.

Training and a collaborative team will help you grow your career within Barclays. The role emphasises delivering outstanding service, managing risk, and using digital tools to assist customers with everyday banking needs.

Qualifications

• Confidence engaging with customers and guiding on services.
• Clear, professional communication tailored to customers.
• Ability to manage risk and follow Barclays' processes.
• Build lasting relationships by understanding wider needs.
• Comfort with using digital tools to navigate online banking.

Responsibilities

• Provide exceptional customer service through branches or digital channels.
• Resolve complex customer queries with personalised solutions.
• Collaborate with colleagues across the bank to align care processes.
• Identify improvement areas and share feedback for better care.
• Develop and implement customer care procedures to mitigate risk.
• Handle inquiries about accounts, balances, transactions and payments.
• Prepare and present reports on customer care performance to senior stakeholders.
• Monitor industry trends to drive best practice in customer care.

Skills

Confidence

Clear communication

Risk awareness

Relationship building

Digital mindset

Job description

Barclays is hiring a Personal Banker to support Retail Banking customers in branch or local hubs, delivering empathy and expert service. You’ll resolve complex queries, build trust, and help customers maximise Barclays’ products and digital solutions.

Training and a collaborative team will help you grow your career within Barclays. The role emphasises delivering outstanding service, managing risk, and using digital tools to assist customers with everyday banking needs.