Resident Experience Lead – Planned Maintenance

WPS; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

WPS is seeking an experienced Resident Liaison Officer to join our team delivering planned maintenance projects across North London boroughs. You will be the key link between residents, site teams and client representatives, ensuring a positive customer experience throughout the lifecycle of planned improvement works.

Based from our Finsbury Park office, the role requires excellent communication, a proactive approach and strong organisational skills.

Qualifications

• Experience as a Resident Liaison Officer in social housing.
• Experience working on planned maintenance programmes.
• Experience working for a Tier 1 contractor would be advantageous.
• Excellent communication and customer engagement skills.
• A proactive, organised and problem-solving approach.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Build relationships with residents and stakeholders.
• Keep residents informed before, during and after planned works.
• Manage appointments, access arrangements and resident communications.
• Resolve customer concerns professionally and efficiently.
• Support site teams in maintaining exceptional customer satisfaction levels.
• Ensure all resident interactions are recorded accurately and in line with project requirements.

Skills

Resident Liaison

Social housing

Maintenance programmes

Tier 1 contractor

Communication

Problem solving

Driver's license

Job description

WPS is seeking an experienced Resident Liaison Officer to join our team delivering planned maintenance projects across North London boroughs. You will be the key link between residents, site teams and client representatives, ensuring a positive customer experience throughout the lifecycle of planned improvement works.

Based from our Finsbury Park office, the role requires excellent communication, a proactive approach and strong organisational skills.