Permanent Relief Customer Support Assistant

Kent County Council; Whitfield; Remote; GBP 18,000 - 23,000; Full time

Job summary

Kent County Council is seeking a Permanent Relief Customer Support Assistant to join our library service. You will be the friendly face delivering excellent customer service to local communities, helping visitors and guiding them to resources and activities from Baby Rhyme Time to internet classes.

Shifts are ad hoc with no fixed hours and may include Saturdays. This customer-facing role requires good interpersonal skills, reliability and resilience.

Qualifications

• Excellent interpersonal skills.
• Friendly, outgoing and approachable.
• Comfortable engaging with the public and delivering great customer service.

Responsibilities

• Serve customers at the front of house and handle enquiries with warmth and efficiency.
• Assist with library activities and events, promoting services to the local community.
• Support a diverse range of tasks and work as part of a team.

Skills

Interpersonal skills

Friendliness

Outgoing personality

Approachability

Public engagement

Job description

Permanent Relief Customer Support Assistant

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers who are friendly, outgoing, and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

This a permanent relief role, with no fixed hours. Shifts are worked on an ad hoc basis as and and when required. This may be across the week, including Saturdays.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Interviews will take place week beginning 5th October.

For further information on this role, please contact:

Jonathan Miles, Customer Service Officer: 03000 414729

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.